1. Simply go to www.aidanj.co.za/returns-policy
2. Fill out the Returns Request Form on the page.
3. For exchanges email us at info@aidanj.co.za. Please note that customized items may not be eligible for return.
4. Pack the item/s in their original packaging into a box to protect the items you are returning.
5. Our courier will arrange to collect the package from the address you supplied within 3 to 10 days.
1. Simply go to www.aidanj.co.za/returns-policy
2. Fill out a Return Request Form on the page.
3. For exchanges, please email us at info@aidanj.co.za.
4. Pack the item/s in their original packaging into a box to protect the items you are returning.
5. Take the package to a post office of your choice and post it back to the following address: Aidan J, 9 7th Avenue, Elsies River, 7490, Cape Town.
6. Send a copy of the Waybill / receipt to info@aidanj.co.za along with your banking details, in order for to refund you for the cost of the postage of the return.
Your money will be refunded back to the form of payment you used to pay for the order (either EFT or Credit Card (via PayFast), unless you specified that you want store credit or a swop-out.
The refund should be processed within 10 business days of the returned items having been cleared by our quality checking team.
If the credit doesn’t reflect in your account after 21 days, please contact the Aidan J by emailing info@aidanj.co.za.
If you are returning a sale item, you will be refunded the reduced price. If you returning an item for which you paid the full amount but which is now on sale, the full amount will be refunded in store credit but not in cash. If you choose the cash option, you will be refunded the reduced amount.
If you redeemed a voucher/coupon discount against your purchase of the item you are returning, the value of the voucher/coupon will not be refunded to you. Aidan J will however issue you with a replacement voucher to the same value with the same terms and conditions as the original promotion, provided that the promotion is still active.
Except for certain exceptional cases (see WHAT YOU MAY NOT RETURN) you may return any item purchased on Aidan J within 30 days of the item being delivered, provided that the nature of the return meets the requirements set in our Returns Policy and Terms & Conditions.
Please retain the product’s original packaging and do not wear it. All items must be returned in the exact condition they were received in, and in their original packaging. Items must not contain any stain, discolouration, extreme fabric warping/stretching, perfume scents or odours, or any damaged areas to the fabric or stitching except in the event of natural product defects.
If the incorrect product is delivered to you by mistake (i.e. it is not the product you purchased), please do not remove the product from its original packaging or try the product on at all. Promptly contact Aidan J by emailing info@aidanj.co.za, so that we can collect the product from you and deliver the correct product to you as quickly as possible.
The following products may not be returned: underwear, lingerie and products made to your specifications (i.e. customized pieces).
You may return swimwear, but we’ll only accept the return if it’s clear the garment has merely been tried on and not worn. We also request that you keep on your underwear when trying on our swimwear.
Products that you or any other person has altered, repaired, incorporated or added to may also not be returned.
Returns and exchanges can only be accepted within 30 days of delivery. Need an exception to this rule? Contact Aidan J at info@aidanj.co.za, and we will try our best to assist as far as possible. Please note that Aidan J is not obliged to fulfill this request/exception.
For our policy regarding defective products, please refer to the Defective items, returns and reimbursement clause in our Terms & Conditions.
The Electronic Communications and Transactions Act 25 of 2002 (“ECT Act”) entitles you to cancel your purchase within 7 days’ notice if the products you have purchased are not delivered within the agreed delivery period as specified in the Aidan J terms and conditions, provided that Such products are not “made-to-order” products or “customized” products. The product(s) in question must be returned to Aidan J in their original state, including all labels. Any such cancellation must be done via Aidan J by emailing info@aidanj.co.za. Spree will then refund you.
Every effort will be made to ensure that Aidan J can fulfill your entire order once a purchasing contract (“sale”) comes into effect. Please click here for T&Cs on what constitutes a sale. However, if when packing your order, Aidan J is unable to fulfill certain product(s) in your order:
3.1 Aidan J will notify you thereof by emailing you and by allocating store credit to your Aidan J account to the value of the Rands paid/ Adain J gift vouchers used for the product(s) that could not be sent to you. Should you wish to be refunded for the products that could not be sent to you please email info@aidanj.co.za to inform us that you wish to have your store credit converted into a refund. Your requested refund will be to your credit card (via PayFast) should you have paid by credit card (via PayFast), or into your bank account should you have paid by EFT or Direct Deposit.
3.2 and you used a promotional/ discount coupon against all or part of the product(s) that cannot be fulfilled, Aidan J will not allocate the value of the discount/coupon as store credit. Please refer to the specific coupon terms and conditions for more information on whether the voucher will be reinstated and, if relevant, how the reinstated voucher will be sent to you.
3.3 and Aidan J does not notify you thereof via email beforehand, and you only become aware of the fact that the product(s) is/are missing once you receive your parcel, please contact Aidan J as soon as possible by emailing info@aidanj.co.za to notify Aidan J thereof so that we can resolve the situation as quickly as possible. If contacting Aidan J via email regarding missing the product(s), please use your order number and the phrase “missing product(s)” in your subject line of your email.
Within 30-days of your order being delivered to your door or to your nearest post office, you can exchange the product(s) you ordered for a different size of the exact same product as long as the preferred size being requested is available on Aidan J. Should you wish to process an exchange please contact Aidan J by email info@aidanj.co.za (Subject Line: Your order number – Request Exchange).
Should Aidan J not have stock of your preferred size, or if you wish to order a different product, please follow the returns procedure for non-defective products as outlined further below.
Please note, Aidan J reserves the right not to accept an exchange if the product you wish to exchange is not sent back to Aidan J in the exact packaging it was received in, with labels attached, in resalable conditions. Aidan J also reserves the right to bill the “purchaser” for courier or postage fees applicable to the transporting of exchange goods.
Save for certain products that are excluded from this policy (including purchases of underwear, swimwear, limited edition products and products made to your specifications, such as customized products and made-to-order products), you are entitled to return any purchase concluded on Aidan J and delivered within South Africa within 30 days of the product(s) being delivered. Aidan J reserves the right to bill the “purchaser” for any courier or postage costs incurred. In order to obtain a refund to the rand value of the purchased items being returned, the product(s) being returned must be sent back to Aidan J in accordance with the return procedure set out in below.
Consequently, if upon receiving your purchase you are not satisfied with your choice of product(s) and wish to return it for a refund as aforesaid, please retain the product(s)’ original packaging, with labels attached, and do not wear the product. In particular, if you want to return non-defective accessories (excluding underwear), please ensure the items are returned in the exact condition they were received in, and in their original packaging, with labels attached.
As specified in our T&Cs, Aidan J will make all reasonable efforts to ensure the product information, availability, purchase price and associated delivery times and fees are accurately reflected on the site.
However, should Aidan J deliver the incorrect product(s) to you by mistake please do not remove the product from its original packaging, do not remove the labels or try the product on at all. Please contact Aidan J by email to info@aidanj.co.za (subject line: your order number – Incorrect Item) as soon as possible to notify Aidan J thereof. Aidan J will resolve the error by arranging to collect the incorrect product(s) from you and to deliver the correct product(s) to you as quickly as possible. Please do not try and remedy the situation by placing another order for the exact same product you were trying to purchase.
General warranty:
Within 6 months of delivery of a product to you, you find that the product is faulty, not commercially acceptable, unsuitable for the purpose generally intended (or otherwise expressly indicated by Aidan J at time of purchase), or not legal or reasonably durable (based on the circumstances and product type) (“defective”);
Please contact Aidan J by email to info@aidanj.co.za (subject line: your order number – defective item) to notify Aidan J thereof. Aidan J will request pictures of the defective product and will arrange to collect such product from you so that it can be inspected by Aidan J. If the product is subsequently found to indeed be defective, you are entitled to either –
(a) be fully refunded, or
(b) have the product repaired or replaced at Aidan J’s expense (the decision between repairing or replacing being that of Aidan J’s depending on availability and other relevant circumstances, and in this regard you acknowledge that Sale/ On Special products will usually only be able to be repaired).
If the product is found NOT to be defective and is commercially acceptable, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having had such product returned to Aidan J, and then redelivered to you.
A product is NOT defective and you will NOT be entitled to any repair, replacement or refund under the general warranty above if
(a) The faults/damage are a result normal wear and tear;
(b) damage arising from incorrect usage of the product;
(c) the item has a reasonable amount of manufacturing or production imperfections, but is acceptable in accordance with the generally accepted commercial practices.
Unless defective, the following product types may not under any circumstances be returned to Aidan J:
Non-defective products that have been “made to order” or “customized”. (You will be notified in the relevant Online Sale if the products are “made to order” or “customized”.)
For hygiene reasons, due to their nature: non-defective underwear and lingerie. You may, however return swimwear, but we’ll only accept the return if it’s clear the garment has merely been tried on and not worn. We also request that you keep on your underwear when trying on our swimwear.
Products that you or any other person has altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition has not been authorised by Aidan J.
As outlined in the above Exclusions section of the Returns Policy, please do not return any excluded items to Aidan J.
In the event of Aidan J having sent you an incorrect product, please follow the procedure as outlined in the Section “Returning incorrect product(s)” of the Returns Policy.
Should you wish to return an item that is defective or fault, please follow the procedure as outlined in the Section “Returning defective product(s)” of the Returns Policy.
Should you wish to return a non-defective product within 30-days of the date that is was delivered, please retain the product’s original packaging, with labels attached, and do not wear the product at all.
Should you be entitled to a refund for any reason, such refund shall either be effected on the credit card used to purchase the product, or be deposited into the bank account used in the Electronic Funds Transfer, within 10 business days of the returned item having been cleared by Aidan J quality checking.
Where your Aidan J account has been credited, you will be entitled to use such credit towards other purchases made by you on the site. Do take note, however, that you cannot request that refund the credit on your profile in the form of cash once you opted for the credit option.
If you bought a sale item and want to return the item, the reduced price will be paid back to you and not the full price.
If you want to return an item that you paid the full amount for but is now on sale, we will only pay the full amount as credit on your profile and not in the form of cash in your account. If you want a payback, the amount of the reduced price will be paid back
If you redeemed a coupon against your purchase, and wish to return the product from that purchase, the rand value paid for the product being returned will either be refunded or credited to your account as per your request. The value of the coupon that was redeemed will not be refunded to you, or credited to your account. Please refer to the specific coupon’s terms and conditions to understand whether the coupon will be reinstated and the relevant terms that will be applied.
Aidan J reserves the right to refuse, in the interest of fraud prevention, processing any payment for any order, and/or to cancel any purchase partially or completely, with notice given to you. Aidan J will be responsible for returning funds for the cancelled portion of the order to you only if you have already paid such funds and have provided Aidan J with the documents confirming your identity as outlined in our Terms & Conditions.
